Problem fixed. The error was not due to KT6, but rather the print drivers on my HP printer and their incompatibility with Vista 64.

Jeff

I am also getting run time print errors trying to print from TK6 using windows vista 64 bit. Updated all print drivers for two different printers and still no luck. This seems to be an intermitant problem as I changed TK6 to run in compatability mode for windows XP and got it to print once. Now it is back to print run time errors.

I have a windows xp computer with TK6 installed and have no print problems using the same printers as above.  Any ideas?

Steve Deason

I still have the same problem. I am unable to print any reports or anything else in TK6 for that matter. I'm saving paper, but other wise it is a pain in the backside. 64 bit is bcoming more popular and I really think that this is a problem that needs to be addressed in the next up-date. In the mean while, is there some work around. Any way to save the reports as a PDF file and then print? By the way, my printer works fine in all my other applications - like - Word, Excel, Turbotax, etc.

Here is some more correspondence on this matter.

Iclub's reply:

Hi Jeff,

Yes, it's the 64 bit that's creating the problem. Go to the web site of the manufacturer of your printer and download and install the most current driver for your model printer. That should resolve the problem you're having.

Sincerely,

--

Irving Roth

ICLUBcentral Inc.

http://www.iclub.com/

my reply:

Irving,

I downloaded updated drivers sometime ago and that did not fix the problem. This print problem does not occur with any other program - so how could it relate to the print driver. In the Toolkit6 discussion forum there was a post - some time back - about compatibility problems with 64 bit. I think that the problem is more fundamental than HP's print driver and that the fix needs to occur in the Toolkit6 programming. I first posted this problem on 1/8/09 in the Infirmary Forum at Stock Central's web site. Since then we than had one or two program up dates and neither address this problem. PLEASE get to the bottom of this issue. I am not the only one experiencing the problem.

Ditto on Jeff - every case we've had reported so far has been resolved by updating the printer drivers directly from the source. 

I am running Vista 64 bit and using a HP C309a series printer.  My HP drivers are updated, but I was still getting the “482 printing error”. In looking through the “Infirmary” I didn’t see my work around solution for the 482 error.  I was able to print out my SSG’s if I turned off my printer’s “spooling”.   This option is found under printers/preference/advance.  Place a dot in the “Print directly to the printer” option.”  You will need to reboot your PC for this change to take effect. 

I did install Toolkit 6 using the instruction to make a new Toolkit Folder other then in “program files” and running in the program in “compatibility mode”.

These changes seems to have fixed “all” my Toolkit 6 problems.  Maybe the paid “Techies” can solve these problems in the future updates and save all us users hours of our time fixing problems enabling us to use our time for investing. !!!!

Marie Reale, Golden Hills Investment Club

It happened again. I get the TK6 print error and TK6 shuts down. I tried Marie's solution and that stopped the printer from working on ANY program, so I re-set the print spooling to its original setting and then other programs resumed their printing capability.

 I am convinced that the problem is somehow linked to Vista updates, as my computer was automatically updated during the night and this morning the print error reoccurred. I think that something is getting re-set during the update process that causes the problem.

AGAIN, I'm not experiencing this problem with other programs. Come on you great minds out there - what can be happening between TK6 and Vista Updates that causes the printing failure. I'm sure it is a driver problem issue of some sort and the way TK6 addresses the printer. Am I destined to re-install HP drivers everytime I get a Vista update inorder to print a TK6 report???? I would readily like to blame Microsoft and/or HP, but the problem only happens with TK6.

PLEASE HELP! I love TK6, but I can't endure this problem. PLEASE, don't drive me elsewhere!

Jeff

           After I changed my spooling setting, I was able to print out SSg’s for the next couple of days, but,  I again received the printing error message.  In checking my printer setting, there still was a check mark in “Printer Directly from Printer.”  I rebooted and I could again print out my SSG’s.  I too am thinking some “Vista or Windows updating” must have something to do with the printing error to reoccur. 

Note: I added a “new printer” name “toolkit printer” with the spooling turned off and I set it as “default” printer when trying to print out SSG’s thus not interfering with my main printer.

I am not expert, but I would doubt the “Allow to run this program” screen would have anything to do with the printer.  I have tried to eliminate the “Allow screen” through my firewall settings, but even though I have checked “Toolkit 6 program” as a authorized program--thus allowing it to run, I still get the “allow this program to run' screen each time I open Toolkit.   I figure Toolkit has some type of coding that doesn’t communicate with my Firewall.   Hopefully Tech support will correct this with on one of their updates as it is just another pain.    Marie