Login
Welcome Guest! To enable all features please Login. New Registrations are disabled.

Notification

Icon
Error

Options
Go to last post Go to first unread
MsNike  
#1 Posted : Tuesday, April 17, 2007 7:36:11 AM(UTC)
MsNike

Rank: Newbie

Posts: 3

I am trying to generate the State Tax Forms from the 2006 State Tax Printer Software.  When I get to the final step of generating the forms.  I get a "serious error" message which tells me that I have to quit the program.  So the program won't generate the tax forms.  Why am I getting this error message?

Wanna join the discussion?! Login to your forum account. New Registrations are disabled.

dabraham  
#2 Posted : Tuesday, April 17, 2007 8:48:32 AM(UTC)
dabraham

Rank: Advanced Member

Posts: 43

Glad to help!  First off, though, please contact Technical Support directly with your questions - while we love to read StockCentral and post on our favorite stocks, this is only a spare-time thing for us.  You can reach Technical Support two ways:

1) Give us a call, Monday - Friday, 9:30 AM to 6:00 PM Eastern Time, at 617-661-2582.  During the year, our average wait time is 2 minutes, in tax season, it goes up to around 5-7 minutes.  We're in a bit of a lull right now, so the average time to get a human being was about a minute and a half.  We've got 5 folks waiting for your call, and more on email duty.  Which brings me to...

2) Submit a support request.  Go to www.iclub.com/support and fill out a support request.  That goes straight into our email queue, and we can answer you directly through email.

Tax questions, of course, get top priority right now, as we know you've got very little time to get your taxes filed.

To answer your question, it's one of two things:

Cause:

1. Multiple versions of Adobe are installed. Adobe Reader can get confused if Adobe 4, 5, and 7 are all installed at once, and new installations don't remove the older versions.

2. Adobe Reader is not installed at all!

Resolution:

Completely uninstall Adobe Reader, then install the latest version from Adobe's web page.

Uninstalling Adobe Acrobat

1. Click START > CONTROL PANEL > ADD/REMOVE PROGRAMS.

2. Look for Adobe Acrobat Reader. Uninstall all installations of Adobe Reader and Adobe Acrobat.

3. Exit Control Panel.

Installing Adobe Reader

1. Go to www.adobe.com and download the latest version of Adobe Reader (it's free).

2. Install the Adobe Reader.

3. Run the Tax Printer again.


That should do it!
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF.NET | YAF.NET © 2003-2024, Yet Another Forum.NET
This page was generated in 0.038 seconds.