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When I have a screen of companies based on my criteria:
- I can get a Take Stock report
- If I click Report, I get: A critical error has occurred. Index was outside the bounds of the array.
- SSG does open in my TK, but contains garbage.
See attached file. I could not SnagIt into this message.
Dana
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Rank: Advanced Member
Posts: 126
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Hi Dana,
The SSG files are currently being updated, they were incorrect. The corrected SSG files will be available in approx. 20 minutes. We apologize for this inconvenience and thank you for reporting the error.
Dave Forgianni
Product Manager
ICLUBcentral Inc.
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Rank: Advanced Member
Posts: 126
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The SSG data has been corrected now. Please let us know if you note any issues, thanks!
dave
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The SSG data has been corrected now. Please let us know if you note any issues,
thanks!
Now when I try to get an SSG, it
takes a long time, and then I get an error:
A critical error has
occurred.
The
operation has timed out
I get the same error when I ask for a
report.
Dana
Dana Garoutte danagaroutte@gmail.com
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Rank: Advanced Member
Posts: 126
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Yes you are correct. Thought we had it fixed but no. We'll have it fixed at the latest first thing tomorrow. We're trying to work on it tonight yet and i'll post here as soon as it is (really) fixed. Thanks in advance for your patience.
Dave
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Rank: Advanced Member
Posts: 126
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We are all set now. All components of the site should be functioning correctly. We apologize for the temporary interruption of service. Please let us know if you note any other problems at all, thanks!
dave
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Whenever I try to connect I get the following message
A critical error has occurred.
An error has occurred while establishing a connection to the server. When connecting to SQL Server 2005, this failure may be caused by the fact that under the default settings SQL Server does not allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)
Any tips?
Tom
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Rank: Advanced Member
Posts: 126
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Hi Tom,
Our internet connectivity here in Cambridge was down intermittently throughout the day which had an impact on some of the site functionality. They were digging in the street, quite literally, and seem to have hit a couple wires we were hoping they wouldn't. The issue appears to be resolved currently. Hopefully it will not recur, we will in the meantime look at our StockCentral redundancy capabilities. We apologize for the temporary inconvenience.
Dave Forgianni
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Rank: Advanced Member
Posts: 126
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While the screener is functioning, as is take stock in my tests, the data page is still currently returning an error. We will resolve this asap and apologize again for the temporary inconvenience.
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It is working this morning, at least right now anyway.
Tom
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Rank: Advanced Member
Posts: 126
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Yep, we identified the issue and resolved it. Thanks for you patience during our beta period.
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Have tried to utilized the SSG with my TK5 and when I attempt to open the Toolkit SSG
form it says: run time error '53' file not found
Sure trying to get a handle on the stock central, but this is a pesky problem for me.
what am I doing wrong?? I do have the toolkit 5 open.
thanks for your help.
jeanine
rasmuj@aol.com
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Rank: Advanced Member
Posts: 71
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Jeanine,
"Error 53" is Toolkit's general purpose error message and it indicates that something has gone wrong transferring the data from StockCentral to your computer, and to Toolkit.
Most likely, you used either the wrong username or password when you configured Toolkit.
Here is the important thing: You need to enter exactly the same username and password into Toolkit that you use to access StockCentral. Even though the programs tells you to enter our email address, do not enter your email address! Enter your StockCentral username!
Fixing your username and email address will correct the problem!
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