It doesn't happen too often, but every once in a while, we get a call on a stock price that's either stuck at zero, or which steadfastly refuses to show anything other than the price that was entered for the last valuation.
Regardless of using the desktop or the online accounting, the first step will always be to check that the ticker symbol is correct.
In Club Accounting 3, go to the View menu, select securities, and then double-click on the security in question. The ticker symbol can be adjusted from here if it is incorrect.
In myiclub.com, go to Accounting > Securities > Security Settings. Click Edit next to the security in question. The ticker symbol can be adjusted from here.
NOTE: myiclub.com has a Symbol box, and a Quote Symbol box. The information in the Quote Symbol box will over-ride what’s in the Symbol box when the system checks for prices, so double check that anything filled in there is also correct before clicking the Submit button.
If the ticker symbol is correct, and the price still shows zero (or an old price) when you look at the portfolio, or go to create a new valuation, you'll want to double-check that the security is still traded on the regular markets.
Checking if the stock is listed on the regular markets:
The easiest way to check this is to look at the ticker symbol from the broker. If the ticker symbol ends with .PK, .OB, .OTB or .OTCBB then the security is not currently listed on the regular markets (NYSE, NASDAQ, TSX). The prices on these unlisted securities will not show an updated price until they are listed on one of these markets.
If you aren’t sure whether the security is in one of these categories, you can always check on a site such as Yahoo Finance (finance.yahoo.com); if you start typing in a ticker symbol there, the site will show options for which securities have the closest matching ticker symbol.
For more information about how securities get to be listed and traded on the regular markets, as well as the requirements for staying listed, and what happens when a security gets de-listed, we suggest following the link to this a helpful article on Investopedia.com:
http://www.investopedia.com/articles/02/032002.asp#axzz1RRZArj2l