Hi Jeff,
It sounds as though the update got part of the way done, and then couldn't complete.
One of the most common reasons for this is that the computer you're on has a higher dpi than Toolkit is set for. I'm not sure the copy of Windows you have, so there's likely going to be more here than you'll need, but hopefully this will get your copy of Toolkit back up and working. Regardless of which steps you use, once the Toolkit's updated, you should be able to open and run it as normal.
Checking DPI settings in Windows 2000 and XP
1. Go to START > CONTROL PANEL > DISPLAY >SETTINGS > ADVANCED.
2. If the DPI setting is already at 96 (also called Normal), then close the control panel, and check the section in this email on security software
3. If the DPI is not set to 96, please do so.
4. Click OK.
5. Click OK again.
6. Restart the computer.
7. Go to START > COMPUTER (or MY COMPUTER) > C: > PROGRAM FILES (or Program Files x86) > ICLUBcentral > Toolkit6.
8. Double-click on Toolkit6Updater. This should start the update process. Once the update finishes, click the Done button, and Toolkit will start as normal.
Checking DPI settings in Windows Vista
1. Right-click any open space on the desktop, and choose PERSONALIZE then ADJUST FONT SIZE (on the left hand side of the new window)
2. This will open a new window; Any dpi setting that Vista has used in the past will show up here as a selectable button.
3. If the DPI setting is already at 96, then close the control panel, and check the section in this email on security software
4. If the DPI is not set to 96, click on the button next to Default Mode (96 DPI) and click OK.
5. Restart the computer.
6. Go to START > COMPUTER (or MY COMPUTER) > C: > PROGRAM FILES (or Program Files x86) > ICLUBcentral > Toolkit6.
7. Double-click on Toolkit6Updater. This should start the update process. Once the update finishes, click the Done button, and Toolkit will start as normal.
Checking DPI settings in Windows 7
1. Right-click any open space on the desktop, and choose PERSONALIZE
2. Near the bottom left-hand corner of the Personalize window, select DISPLAY
3. On the main part of the Display page, you should see three options (Smaller, Medium, Larger). If Smaller is already selected, then close the control panel, and check the section in this email on security software
4. On main part of the Display page, click to select Smaller - 100% (default)
5. Windows will usually ask you to log out or re-start at this point. If it does not, click APPLY
6. If windows tells you that you need to either log out, or restart please do so; if not, close any open windows, and proceed to the next step.
7. Go to START > COMPUTER (or MY COMPUTER) > C: > PROGRAM FILES (or Program Files x86) > ICLUBcentral > Toolkit6.
8. Double-click on Toolkit6Updater. This should start the update process. Once the update finishes, click the Done button, and Toolkit will start as normal.
NOTE: Keeping your screen looking much the same way you left it
If you ended up changing the dpi to 96, you will likely notice that the items on the screen are smaller than they used to be.
One way you can get the items on the screen to be a bit larger again is to change the resolution of the screen.
-In XP, Right-click on the desktop and choose PROPERTIES, then click the SETTINGS tab.
-In Vista, Right-click on the desktop, choose PERSONALIZE, then click DISPLAY SETTINGS.
-In Windows 7, Right-click on the desktop, choose SCREEN RESOLUTION.
Regardless of your copy of Windows, you will now have a window showing your current screen resolution.
- In Windows XP and Vista, you will have a small slider bar
- In Windows 7, you will see a drop-down menu.
Using the small slider bar, or drop-down menu, you can REDUCE the resolution to something smaller. (ie. 1280x1024 to 1024x768 or 800x600). Then click APPLY or OK. Changing this to a lower setting will have the effect of enlarging the text and icons you see on the screen. Since everyone is different, we suggest a bit of experimentation to find the resolution that fits you best. This will ensure that you can see everything on the screen, without having to worry about running into trouble the next time there's a Toolkit update.