I have the IAM software and basically like it.  I have had problems learning to use it correctly.  At first my queries were answered very quickly.  Recently, over the last 2 months, I have asked 2 questiona and have received no response. 

Is something wrong at IAM?  Ed Chiampi

IAM is a version of the same software that QuantIX also sells through BI.  There are some differences in features.  Find out more at quantixsoftware.com.

Support for IAM, direct from QuantIX software, is available at:

(e) info@investmentaccountmanager.com

(p) 262-241-3990

I've tried another 2 times using the link you provided Dan.  No response.  I'm getting frustrated.  I can't figure why they won't respond.  Maybe my renewal is due, or some other thing I could fix, but I I am not satisfied with their lack of communication.

One of the messages was simply to notify them as an editor would, that on their report sheet they have a misspelled word.  Thought I was doing them a favor.

.

  Ed Chiampi

Hi Ed:

Joe, Saul, Pam and Doug mentioned you were trying to contact us for support.  Not sure why you have not received our prior replies, but I have posted the last email I sent to you on June 2nd here in this forum since you must have missed this reply.  (maybe your junk mail filter blocked us out?).   

I wasn't expecting that you might be trying to reach us here in this forum.  It would be best to use the techsupport@quantixsoftware.com or support@quantixsoftware.com email addresses to reach us directly.  Of course, you can always call as you have in the past: 262-241-3990.  We apologize for any inconvenience caused by the email mishaps...

Best regards, and thanks again for your testimony on using IAM.  You'll be pleased to know we've posted your comments on our now-live redesigned site.  If you want to take a look, the site url is www.investmentaccountmanager.com.

Regards,

Matt Willms, President, QUANT IX SOFTWARE, Inc.

________________________________________
From: QUANT IX Support [mailto:support@quantixsoftware.com]
Sent: Tuesday, June 02, 2009 9:13 AM
To: 'Ed Chiampi'
Subject: RE: help

Hi Ed:

Looks as if when you imported the OFX files, you did not identify the offset for the money market deposit of the sale proceeds.  In the OFX, prior to getting the activity, there is a field where you can identify the MMF to use for offset.  Then once the transactions are shown, be sure to verify this is shown for the offset deposit.  That will correct the problem for you.

Let me know if you have other questions,

Matt

________________________________________
From: Ed Chiampi [mailto:echiampi@yahoo.com]
Sent: Tuesday, June 02, 2009 8:34 AM
To: Matt Willms
Subject: help

Matt, hope this attachment gets to you correcyly.  Things going well here.  Hope all is well with you.
Ed Chiampi, 1838_743_747.

...eD

Hi Ed,

Glad you found the issue with your mail filters!  Look forward to hearing from you if you have add'l questions.

Regards,

Matt