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dnburgess  
#1 Posted : Friday, December 30, 2016 8:34:11 PM(UTC)
dnburgess

Rank: Newbie

Posts: 2

I am running Toolkit 6 (version 6.5.2) on Parallels Desktop on an iMac, running OS 10.12.2. Toolkit has been running successfully on Windows 7 for several years. This week, I upgraded to Windows 10 by loading it onto a new virtual machine on Parallels Desktop and then installing Toolkit. Now every time I try to open a file from the stock library, I get a screen that says, "Run-time error '6': Overflow." When I click OK, the Toolkit program crashes. Other applications appear to run on Windows 10 without any problem.

Please help!

Dan Burgess

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dnburgess  
#2 Posted : Saturday, December 31, 2016 6:51:58 PM(UTC)
dnburgess

Rank: Newbie

Posts: 2

I neglected to mention that after I open Toolkit and click Cancel in the box that asks if I want to update all stocks, the Windows 10 "Spinning Blue Circle" starts spinning and would apparently spin forever (I timed it for 5 minutes). I can use the spinning circle as a cursor and click with it to open the Stock Library. When I use it to click an individual stock, I get the Run-time error screen. When I move the spinning circle over the error box, it turns into the normal arrowhead cursor.

I loaded another program onto Windows 10 today, and it works fine.

Dan Burgess
sean  
#3 Posted : Thursday, January 5, 2017 10:02:28 AM(UTC)
sean

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For anyone who might see this thread in the future, I spoke directly with the member who posted the original question, and was able to get the error resolved.
Runtime error 6 is a rare one for us, as it's usually triggered when trying to open a stock when the Toolkit window is open too wide on a screen.
This is rare because it requires both a screen that is either very large or has a very high resolution, and having the Toolkit window set to take up the entire screen. Posted below is an example of what this can look like.
Toolkit open Full screen on a large or high resolution monitor
In the image above, the blue background is what most users will see when they open Toolkit. The black areas on the right, and near the bottom are where the blue background has essentially run out. Again, this is rare, as most folks do not have Toolkit set to be full screen on such a large monitor.

Most of the time, this can be corrected by going to the top right-hand corner of the Toolkit window, (where the Minimize, Restore, and Close buttons are) and clicking the Restore button. In this case we also had to manually re-size the window.
One of the more common ways to do this is:
Place the mouse pointer over the very edge of a window, so that it turns into a double-arrow. When this happens, click and hold down the mouse button, then drag the pointer left or right to resize the window. Once the window is sized where you want it, release the mouse.

Another method, if you want to make a large change in the window size: Hold Down the Windows key, and tap the left or right arrow key on your keyboard. Starting with Windows 7, this has the effect of snapping the window to the left or right-hand side of the computer screen. From there, you can always use the previous method, to make smaller changes.

Another option is:
  • Make sure the Window you want to re-size is selected.
  • Press Alt + Spacebar to open the window menu.
  • If the window is maximized, arrow down to Restore and press Enter, then press Alt + Spacebar again to open the window menu.
  • Arrow down to Size, and press Enter/Return on the keyboard.
  • Press the up or down arrow key if you want to resize the window vertically or the left or right arrow key if you want to resize horizontally.
  • Whichever key you press first is where the re-size arrow will jump to. In the image above for example, we needed to get the right-hand side of the window to move closer to the left. Press the right-hand arrow key first, so Windows knows which side you want to work on. Then, press the left-hand arrow key, to re-size the window in that direction.
  • Once you have the window re-sized, press the Enter/Return key on your keyboard to stop resizing.

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