Hi Carol (and anyone else who might run into this problem),
There are a few reasons this might happen. Especially this year, the most common reason we've seen is that you're using Widows Vista, or Windows 7, and club accounting has not been set to run in a special administrator mode. The first eight steps listed below will help resolve this:
1. With Club Accounting closed, click the WINDOWS button in the lower left corner of your screen.
2. Go to COMPUTER > C:\ > PROGRAM FILES > ICLUBcentral > CLUB ACCOUNTING 3
--Note: If you have 64-bit windows, the path will be COMPUTER > C:\ > PROGRAM FILES (x86)> ICLUBcentral > CLUB ACCOUNTING 3
3. Once inside the Club Accounting 3 folder, right-click on the Club Accounting 3 program icon (it will have the same green visor on a yellow and blue back ground as the shortcut that appears on the desktop or Start menu), then click PROPERTIES.
4. On the properties window, click the COMPATIBILITY tab.
5. On this tab, click RUN THIS PROGRAM IN COMPATIBILITY MODE.
6. Make sure the selection under this shows Windows XP (If there is more than one listing for Windows XP, choose the one with the highest number service pack)
7. Also on this tab, click RUN THIS PROGRAM AS ADMINISTRATOR.
8. Click APPLY, then OK.
* If you have the User Account Control (also called UAC) active, Windows will now ask you to Cancel or Allow the program when you open it. Click ALLOW to let the program run as normal.
Other Possible Causes:
NOTE: The following cases can still effect your computer even if you have Windows Vista or Windows 7, and have taken the steps above to set Club Accounting to run as an administrator.
Adobe Acrobat may already be open.
1) Exit out of the Tax Printer.
2) Exit out of Club Accounting.
3) Check the list of open programs on the Start bar at the bottom of the computer screen; if Abode is there, confirm if it is showing the tax forms you want. (If Adobe is not showing up, it may not be set to open the .pdf files the tax printer generates. In that case, please see the steps below on setting your computer to open .pdf files.)
4) If these are not the correct forms, close Adobe Acrobat, then reopen Club Accounting and the Tax Printer to generate your taxes.
The computer may not be set to open .pdf files with Adobe Acrobat
1. First, you will need to find a copy of the tax forms. Depending on your copy of Windows, the forms will be in either:
C:\Program Files\ICLUBcentral\Club Accounting 3
-OR-
C:\Program Files(x86)\ICLUBcentral\Club Accounting 3
The taxes will be named final -OR- final.pdf
(If you do not see a file named final, the tax printer may not have generated the taxes; if that is the case, please see the steps below on reinstalling the tax printer.)
2. Once you have found one of the tax files, right-click on it, and select Properties.
3. From the window that comes up, click the CHANGE button next to the 'Opens With' line.
4. This will open a new window, with a list of programs. You should be able to double-click on the listing for Adobe Acrobat, or Acrobat Reader. If not, try clicking Browse, then going to Adobe -> Reader -> Reader8 (or whatever most current number shows up) -> Reader -> AcroRd32. When you double-click on this last file, you will return to the list of common programs, and adobe should now be listed.
5. Double-click on Adobe to set the association, and open the forms. You can now either print the forms as they are, or close everything and run the taxes again.
(If you are not able to find the Adobe Acrobat folder, or to navigate to the AcroRd32 file, the Reader program may not be properly installed. In that case, please see the steps below on cleaning out any old copies of Adobe Reader, and installing a fresh copy from the Adobe site.)
The software can't find Adobe Acrobat to print the tax forms:
1) Go to START -> CONTROL PANEL -> Add or Remove Programs. Find any and all instances of Adobe Acrobat and uninstall them.
(IN Vista and Windows 7): START -> CONTROL PANEL -> Programs and Features
2) Go to www.adobe.com and reinstall Adobe Acrobat.
3) Try the taxes again.
The Tax Printer and the Club Accounting Software can't see one another. Reinstall.
1) Open Club Accounting 3, select FILE > EXPORT and save your data to MY DOCUMENTS
2) Uninstall the Tax Printer
3) Uninstall Club Accounting
4) Reboot your computer
5) Install Club Accounting from http://www.iclub.com/support/downloads.asp
6) Install the Tax Printer from http://www.iclub.com/support/downloads.asp
7) Import your data, run your taxes.