Hi Nancy (and anyone else running into this)
There are a few reasons that error might be coming up. Since we've just done an update, the most likely reason is that the update, for one reason or another, did not finish. Assuming Toolkit has been working OK up to the time when it tried to do an update, I usually suspect that it's an issue with the dpi setting on the computer being high enough that the DONE button on the update window got hidden. I wrote about this in Support Ticket 13 in the Toolshed (http://tinyurl.com/4hvgsww), and I'd suggest folks take a look there to adjust their screen settings if need be, to avoid this in the long term.
In the short term, the most direct solution will be:
1. Make a manual backup of your Toolkit data
2. Remove the currently non-working copy
3. Download the updated 6.4 from our site
4. Bring the backup back in.
The steps for this are:
1. Restart the computer (You may have done this once already, but we want to make sure there's nothing extra happening in the background while you're working)
2. Go to START > MY COMPUTER (shortened to COMPUTER in some copies of Windows)
3. This will open a window showing all of the drives your copy of Windows know about.
Open the C: drive (also sometimes called Local Disk C). From there, open PROGRAM FILES > ICLUBCENTRAL > TOOLKIT 6
4. In the Toolkit folder, look for any files that have .mdb at the end.
If you don't see anything with .mdb at the end, click on TOOLS at the top of your screen. Then click FOLDER OPTIONS. (In Windows Vista, click on ORGANIZE at the top of your screen. Then click FOLDER AND SEARCH OPTIONS.) This will open a new window. Click the VIEW tab in this new window.
Look down the list for HIDE EXTENSIONS FOR KNOWN FILE TYPES. Uncheck it and click OK. You should now see files with .mdb at the end of the name.
5. Once you have the .mdb files showing, take the following steps:
- Right click on the file, and choose COPY
- Minimize the window
- Right-click on the Desktop, and choose PASTE
The database file is usually named TK.mdb If you have made a copy of it at some point, the file may have a series of numbers as part of the name. If you aren't sure, take the same steps for all .mdb files.
6. Once you have the files copied, close any open windows, then go to START > CONTROL PANEL > ADD/REMOVE PROGRAMS
In Windows Vista this will be START > CONTROL PANEL > PROGRAMS AND FEATURES
From here, uninstall Toolkit 6.
Windows may ask you about removing several files during this process. If so, you can save time by using the check-box that says to use the same choice for all options, and then clicking YES.
7. When this is done, restart the computer and go to:
http://www.iclub.com/support/downloads.asp On this page, download and install the full Toolkit 6 program.
8. When the program is installed, copy the .mdb files back into the same folder that they came from previously.
Right-click on the .mdb file on your Desktop, and choose COPY.
Go to START > MY COMPUTER (shortened to COMPUTER in Windows Vista) > C: > PROGRAM FILES > ICLUBCENTRAL > TOOLKIT 6
In the Toolkit 6 folder, go to the EDIT menu, and choose PASTE Windows will likely ask to confirm that you want to write over an existing file; click YES.
If you had more than one .mdb file, repeat these steps for each one.
9. When any files are copied back over, you should be able to open Toolkit, and operate it as usual.
10. NOTE: You will probably have to re-enter your data subscription information.
Go back in Toolkit to Options > Preferences > Data Feed
Fill in your ID and password for the services you have a subscription to.
If you have StockCentral from ICLUB, you should enter your StockCentral login and password.
For BetterInvesting, your ID this will usually be your member number.
If you aren't sure what your ID and password are for the service you have, contact whoever you have the subscription with:
ICLUBcentral - 1-877-334-2582
BetterInvesting - 1-877-275-6242